Frequently asked questions

Common questions about Picplus. Can't find what you need? Contact us.

How do I create a gallery?

Sign in and click New Gallery. Name your gallery, set the date, add a cover photo, then upload photos by section. Share the link with your client—they can view and download without an account.

How many photos can I upload?

The free Starter plan includes up to 3 galleries and 10,000 photos total. Professional ($29/mo or $25/mo annually) offers 100GB storage. Studio ($59/mo or $50/mo annually) adds team features. See our Pricing page for full details.

Can clients download photos?

Yes. Clients can download individual photos or request the full gallery as a ZIP. You control whether downloads are enabled for each gallery.

What file formats are supported?

We support JPEG, PNG, HEIC, and common video formats (MP4, MOV). Photos are displayed at full quality; originals are preserved for download.

Can I password-protect a gallery?

Password protection is available on Professional and Studio plans. Set a password when creating or editing a gallery—share it only with your client.

How long are galleries stored?

Galleries remain available as long as your account is active. On the free plan, we recommend archiving or downloading older galleries if you approach the limit.

Do clients need to sign up?

No. Clients view galleries via a link—no account required. They can favorite images, download, and share the link without creating a Picplus account.

What's the difference between the plans?

Starter is free for up to 3 galleries. Professional adds unlimited galleries, password protection, and custom branding. Studio adds team features, white-label options, and dedicated support. See Pricing for a full comparison.